underpromise and overdeliver en · X
Meanings
-
Improve business interactions and relationships with customers by setting modest expectations and then exceeding those expectations by delivering more than what was initially promised or expected.
Think about the old customer service maxim, underpromise and overdeliver.
2010, Marty Brounstein, Arthur H. Bell, Dayle M. Smith, Business Communication, page 225:
Forms
| Spelling | Features | Labels | Source |
|---|---|---|---|
| underpromise, overdeliver | alternative | lexicographic |