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Words, grammatical forms and meanings linked to the ontology.

have a nice day syndrome en · NOUN

Meanings

  1. (uncountable) A stressful form of cognitive dissonance among employees whose work involves assuming a fake cheerful persona to deal with members of the public.
    • The ‘have a nice day’ syndrome typifies a routinized approach to customer service where, by establishing procedures, service levels can be consistently maintained and efficiently managed. 2004, Richard Brookes, Roger Palmer, The New Global Marketing Reality, Springer, →ISBN, page 61:

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emotional labor