handle time en · NOUN
Meanings
-
(countable, uncountable) The duration of a telephone call from a customer to a business (used as a customer service cost metric).
Telephone staff workload is calculated by multiplying the number of forecast calls for an hour by the handle time for an average call.
1991, Mobius: The Journal of the Society of Consumer Affairs, page 25:
Forms
| Spelling | Features | Labels | Source |
|---|---|---|---|
| handle times | Number=Plur | lexicographic |